RS Medical is committed to providing exceptional customer service and doing all it can to improve the quality of life for patients using the BioniCare Knee Device.
With this in mind, we work with your physician to provide you with the information you need to better manage your arthritis. We also work directly with you to ensure that you get the best short-term and long-term results from your BioniCare Knee Device.
The RS Medical Customer Service Center
The RS Medical Customer Service Center is available Monday through Friday 6 AM to 7 PM, Saturday 7 AM to 6 PM Pacific Time to answer questions and resolve issues for both physicians and patients. The toll free number is 1-800-935-7763.
Here’s what RS Medical Customer Service will do for you:
- Provide you and your healthcare provider with information about
the BioniCare Knee Device
- Assist you in locating a prescribing physician near you
- Assist you in obtaining third-party payor (insurance) reimbursement
- Assist you in arranging a payment plan that is best for you
- Answer any other related questions you may have
Call us—we care and we can help!
Customer Materials
To help you learn how to get the best results from your BioniCare
Knee Device, every Device comes with an illustrated User Manual and
an instructional video (VHS or DVD). These resources make it easy to
learn to use and care for your BioniCare Knee Device.
Questions doctors ask about the BioniCare Knee Device
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